1. Available requests
- Access or export information about you.
- Correct inaccurate or incomplete information.
- Delete ordinary information that is no longer needed.
- Withdraw consent or stop marketing.
- Raise a privacy-handling or security complaint.
2. How to submit
Use the form on this page or email your name, original contact channel, relevant project or enquiry number, request type and scope. Do not send unnecessary identity documents, passports or bank-card details. We may verify the request through the original channel or project records.
3. Response time and limitations
We normally respond within 30 days. We explain progress if the request is complex, large or needs identity verification. Records required for contracts, payments, disputes, security, audit or applicable obligations may be retained with an explanation and restricted use.
4. Complaints and review
Reply to the original response to request review, or contact info@dianyeweb.cyou. You may also seek help from an authority competent in your location.
Submit a request
This form writes the request to Dianye’s protected compliance register. It does not send marketing messages.